FAQs

Here are the answers to questions we get asked the most. These include everything from how-to's to inquiries about the company and its processes.

If you don't find an answer to your question, contact us and we'd be happy to help you out! 

 

 

GIVING ADVICE 

How do I 

Where can I

GETTING ADVICE 

Will I

GENERAL 

Where is the

Can I change my default profile picture?

Why am I not getting any emails?

How do I change my email?

How can I invite someone to the app? 

PRIVACY AND SECURITY

Is my information safe?

Why do I have to setup a Stripe account?

PRESS AND INVESTMENT

GIVING ADVICE 

How do I 

Where can I

GETTING ADVICE 

Will I

GENERAL 

Where is the

Can I change my default profile picture?

Why am I not getting any emails?

How do I change my email?

How can I invite someone to the app? 

PRIVACY AND SECURITY

Is my information safe?

Why do I have to setup a Stripe account?

PRESS AND INVESTMENT


How do I...

You may browse this site for personal information. However, please do not attempt to copy, distribute, modify, transmit or revise the contents of this site without written permission from Counsell. The Platform and its terms and conditions are available via multiple websites, mobile devices, including, without limitation, the website Counsell.io. Neither title nor intellectual property rights are transferred to any third party through the use or access to this site; rather, all rights, title, and interest in and to all aspects of this site remain the sole property of Counsell.


Your Target Market

THE PLATFORM IS NOT INTENDED FOR MEDICAL DIAGNOSIS OR DRUG PRESCRIPTION OR ADVICE CONCERNING WHICH DRUGS OR TREATMENT THAT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.


Pitching Strategy

Counsell is an online platform through which we connect users for one-on-one digital interfacing. The Platform is via multiple websites; devices, platforms and other means such as cell phones, tablets and other handheld devices and all of our Terms of Use are for all platforms offering this site.

 

Counsell does not hire the professionals accessible through this site. Any user with a LinkedIn ID can sign into Counsel and use our services. These professionals/users are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any user.  While the site will help You connect and consult with other users, the Site makes no representation or warranty whatsoever as to whether you will find the Counsellor Services relevant, useful, correct, relevant, satisfactory or suitable to your needs.

 

ALL USERS SET UP THEIR OWN APPOINTMENT SLOTS AND FEES. WE ONLY PROVIDE THE DATA THAT IS PUBLICLY AVAILABLE ON THE USERS’ LINKEDIN PROFILES. YOU ARE USING REMOTE DIGITAL DEVICES FOR CONSULTATION SESSIONS AND SO YOU ARE CONSENTING TO THE SERVICES BY USING OUR PLATFORM. BY USING THE SERVICES OF THIS SITE, YOU ARE AGREEING THAT ANY REMOTE SESSION CONDUCTED CAN LEGALLY TAKE PLACE ANYWHERE IN THE WORLD.

We do not guarantee the verification of any professional degrees, qualifications, licensure, certification, credentials, competence or background of any user. Your relationship relating to another user is strictly with that user. Counsell is not involved with the actual substance of that relationship and we do not validate or become involved in any of the Services you provide or provided to you. You are advised to exercise a high level of care and caution in the use of the Site. You agree, confirm and acknowledge that you are aware of the fact that in some cases, the Site services may not be complete substitute for a face-to-face session by a licensed professional. You should never rely on or make health or well-being decisions purely on use of this site.  Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare Therapist, by face-to-face appointment, because of information or advice you received through Counsell.io.

Payment to this site (administered as a percentage cut of all transactions) is used to compensate the Site for its software development, overhead, administrative services and other corporate costs and fees, including transaction fees for credit card usage. The users participating in this site also pay for use of the platform technology. Part of your payment, accounted for separately, is remitted to the user for the services provided to You. Counsell does not participate, split or take a percentage of this part of the payment. Regardless of this payment, we will not be deemed as the providing consultation services. Both the recipient and provider of consultation services of the site agree to indemnify Counsell and its corporate entity, Counsell LLC. for any claims made by any users against each other for any services provided through this site or any reason whatsoever. All users agree to indemnify and hold harmless Counsell, its related entities, affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use. You agree to pay all fees and charges associated with your User account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. Such fees and charges (including any taxes and late fees, as applicable) may be charged on your credit card. By providing us with your credit card information you authorize us to bill and charge you through that credit card. You agree to maintain valid credit card information in your Account information.

 

 


A List of 50 Professionals Perfect for Your Client List- Handpicked and Recommended by Us

We do not endorse any specific tests, products, procedures, opinions, or other information that may be mentioned or described in this website. If you rely on any content obtained by you on or through this website, you do so solely at your own risk. You are solely responsible for compliance with the laws and regulations applicable to your place or country of residence and accessing this website from any country where its content does not comply with its laws and regulations is prohibited.

You agree that Counsell and its affiliates shall not be liable to you or anyone else for any loss or injury caused in whole or in part by relying upon, using, or interpreting the content or any other information obtained through use of this website. In no event will Counsell or its affiliates be liable to you or anyone else for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use or inability to use the content, the website or any other information obtained through the website, even if Counsell, its affiliates, its licensors, agents or representatives know or have been advised of the possibility of such damages.

These excluded damages include, but are not limited to, medical, legal and any other malpractice damage claims or awards, pain and suffering, personal injury/wrongful death, loss of income, loss of consortium, business interruption, medical bills, damages for loss of data, loss of programs, and/or cost of procurement of substitute services or service interruptions. Counsell’s claims ZERO cumulative liability to you or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating to the website. Counsell will administer refunds at its own discretion after evaluation on a case-by-case basis and there are no guaranteed claims. 

Any user profiles on Counsel are public and we hold no responsibility in any unwanted contact or consequence you receive from such exposure. 


Tips, Strategies and Templates for Improving Your Pitching, Scheduling and Consultations 

Any link (including a hyperlink, button or referral device of any kind) used on this website or on the mobile Counsell Application is provided for your use and convenience. The appearance of a link on this website does not constitute an endorsement, recommendation or certification by us, nor should the presence of a link in any way be construed as a suggestion that any third party website has any relationship with us. We do not endorse the content on any third-party websites. We are not responsible for the content of linked third-party websites or third-party advertisements, and do not make any representations regarding their content or accuracy. We do not knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights or patents. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.


User Responsible for All Posts and Communication

Neither Counsell nor its affiliates are under any obligation to respond to messages posted to this site. If you post any information or material to this website you are responsible for such information or material and the consequences of their posting. If you choose to post material, you agree to do so solely for lawful purposes and in compliance with all applicable laws. You expressly agree that we have no responsibility for or control over the information, creations, data or material you may post to this website.

We do not and are not responsible for screening or monitoring material posted by you or any other person or entity. If notified by one of our Users of any material that is alleged not to conform to the terms of these terms and conditions, we may investigate the allegation and determine in our sole discretion to remove or request the removal of the material. We reserve the right to remove material that is abusive, illegal, disruptive, or that otherwise fails to conform to these terms and conditions. We reserve the right to edit or delete any material posted on our website, regardless of whether such material violates these standards for content. We have no liability or responsibility to you or any other person or entity for performance or nonperformance of the screening activities set forth above.

We further do not represent, warrant or guarantee the truthfulness, accuracy, or reliability of any of the material posted by others on the website. We also do not endorse any opinions expressed by others on the website. You acknowledge that any reliance on content posted by others on the website, and your use of that content, is at your own risk.

 


Modifications, Termination, Interruption and Disruptions to the Platform

 

You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform or mobile application, whether to all Users or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

If you need to delete your association with our services, please write an email to us at the address provided on our website and other platforms.

The Platform technology is technically complicated and is dependent on third party engineering and hosting in part, and on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error-free.


Forbidden Uses of Site

All Users expressly agree not to post any material that:

Is defamatory, libelous, abusive, or obscene, including, without limitation, material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal, or international law;

Infringes on the copyright or any other proprietary right of a third party;

Would invade the privacy of any other person;

Is intended to advertise to or solicit others without our express permission;

Constitutes charity solicitations, chain letters or pyramid schemes;

Contains a virus, worm, trojan horse, time bomb, or any other harmful program or component; or

Interfere with or disrupt networks connected to the website, or used for purposes of delivering the content (or violate the regulations, policies or procedures of such networks);

Attempt to gain unauthorized access to restricted areas of the website, other accounts, computer systems or networks connected to the website, through password mining or any other means; or

Interfere with another User's use and enjoyment of the website.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with these Terms of Use, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any third party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

 


Copyright and Trademarks

You hereby grant to Counsell a non-exclusive, worldwide, royalty-free, perpetual license, with right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information you submit to the website by all means and in any media now known or hereafter developed for any use or purpose. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process for a password or username, if any.

Counsell only purports to use names, logos or marks appearing in this site in those territories in which it or its affiliates are entitled to do so, whether by virtue of pending or registered trade marks, licenses, or otherwise. For the avoidance of doubt, Counsell does not purport to use any name, logo or mark in any territory in which it is not so entitled, and will not supply or offer to supply products and/or services bearing any such name, logo or mark into any such territory. The use of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

All content and materials available on Counsell.io, including but not limited to text, graphics, domain names, code, images and logos are the intellectual property of Counsell, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited. Counsell.io are copyright terms. All rights reserved.


Age Requirements, Password, Email, Texting and Honesty Policy for Counsell

 

You agree that by using the Site, you are at least eighteen (18) years of age and legally and have no reason to believe you would not be judged a competent adult. By registering as a User and agreeing to the terms and conditions of this Agreement, you also are agreeing to the terms of the Counsell Privacy Policy.

By your use of this site, you acknowledge that the information furnished by you is accurate, true and complete, and you will maintain and update such information during your use of this Site so that it will remain true, accurate, current and complete. During your use of this Site or its related Mobile Platforms, you may be asked to provide a User name, email address and password. You remain responsible for maintaining the confidentiality of your password and User name and any other security information related to your account. You will be fully responsible for all activities that occur under your account, User name or password. You may not use the account, Username or password of someone else. You will immediately notify Counsell of any unauthorized use of your password, User name or e-mail. Counsell will not be liable for any loss that you incur as a result of someone else using your account or your password, either with or without your knowledge. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Your continued use of this Site’s Offerings will signify your acceptance of the changes to the Site or the Terms of Use. If you do not accept the changes, your sole and exclusive remedy is to discontinue using the Site. Counsell may change this Agreement or any part hereof at any time according to its absolute discretion and without any prior notice. Therefore, Member is encouraged to check the terms of this Agreement frequently. By using the service or Site after the changes, Member agrees to be bound by such changes to this Agreement.

 

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website with or without notice and any suspected illegal, fraudulent or abusive activity may be grounds for terminating your use of the Site and may be referred to appropriate law enforcement authorities. Counsell reserves the right to remove or delete any information that you may have on file with us, including any account or login information.

 


Gift Cards, Discounts and Promotions

A Promotion, Advert or Gift Card-ECard advertised on the Counsell.io site is subject to availability and is not an indication of availability. In particular, Counsell.io and Counsell LLC. reserve the right to amend, modify, extend or cancel a Promotion without advance notice to the public. Counsell.io and Counsell LLC. reserve the right to reject, approve or remove any advertising from the site in our sole discretion, including ads that negatively affect our Users or that promote content contrary to our philosophy.

 


Other Legal Terms

Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound.

This Agreement shall be interpreted only in accordance with the laws of the State of Delaware.

This Agreement will be binding and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto.

 

No amendment to this Agreement will be effective unless made in writing. The paragraph headings herein are solely for the sake of convenience and will not be applied in the interpretation hereof.

If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.

UNLESS OTHERWISE EXPRESSED, COUNSELL.IO EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.